We're sorry to hear that you're unable to connect your devices to the K380 Multi-Device Bluetooth Keyboard and let me help you out. Click on “Properties”. I have a K380 (actually two of them) that I love because I can easily switch between my desktop, my work laptop, and my laptop (all of which have Win 10) without having to replug or reconnect when I change devices. 2. Click the "Start" button and then click "Control Panel" followed by "Device Manager."
I did uninstall everything Logitech as part of the troubleshooting process.
?If this reply adequately addresses your issue, please mark it as ?Select as Best? Click ”Properties”. Check our Logitech … Complete the process and also do the "Bluetooth" driver. I also changed out the batteries, reset the PC and turned the keyboard on and off. The keyboard automatically detects the operating system on the currently selected device and remaps keys to provide functions and shortcuts where you expect them to be. You should be able to pair the Logitech keyboard now. The backspace trick didn't work either. reset your keyboard: with keyboard on and unpaired from any device, press the following key sequence: “Escape”, “o”,“Escape”, “o”,“Escape”, “b” if the reset is accepted the lights on top of your K810 will blink for a second; reconnect your K810 to your pc and test it on other devices if possible. Click "Update Driver" to update your keyboard's driver. there are so many people having this problem and logitech do not care, happy to take your money but support is dreadful, shame on you logitech.? I tested it on Samsung Galaxy S4, LG k10,LG k8.
I was having this same problem. I tried connecting with my second K380 and saw exactly the same behavior: It connects briefly and then completely disappears from the Windows device list a minute or so later. Tried removing the device and repairing.
1. Please make sure that you press the enter button after typing the pairing code. By using the trick in the Logitech FAQs of pairing it in safe mode, we were able to connect it on the Samsung Galaxy S7 Edge. 2. The Logitech wireless keyboard relies on a USB receiver to work. Attempt to pair repeatedly, until you get a pairing code that does not contain a "1" or a "2". Welcome to Logitech Support. Same here. From personal experience, I realised on Android devices , "2" minimizes an app and "1" takes a screenshot ( shortcuts).
– Instructions. For reference, http://support.logitech.com/en_us/product/multi-device-keyboard-k380/faq#link_Connect-your-Logitech-Bluetooth-device. There are no FAQs for this Product. I really like this keyboard in its own right, but I really don't like having to swap out keyboards when I switch computers. I also changed out the batteries, reset the PC and turned the keyboard on and off. but nothing happens when I use the keyboard. I tried @Ray Han?
's solution above, and could clear the data, but still could not connect. Also, what a f****ing runaround to register and confirm just to add this comment to let Logitech know it's an issue. 2. The same keyboard still works with both laptop computers, so the keyboard itself is not the problem.
Tried removing the device and repairing. We deeply apologize for not providing a prompt response. Even that did not work.
I don't even have a chance to type in more than 3-4 of the numbers of the PIN before it cuts me off with the error message. I've tried the backspace trick to no avail. If the said steps have already been done, which you may forgot to mention, then we recommend you to submit a ticket to our support team for further options. https://discord.gg/2EDwzWa, Press J to jump to the feed.
I've been using this configuration for years without problems. There are no Spare Parts available for this Product. I have a Logitech Bluetooth mouse (Thin Touch mouse) and a Plantronics Bluetooth headset that work fine with my desktop, so the Bluetooth itself does work. Contact Us Downloads - K380 Multi-Device Bluetooth Keyboard There are no Downloads for this Product. Allow us to assist you with your K380 Multi-Device Bluetooth Keyboard concern. Instead of simply disconnecting from Bluetooth, what we would request you to do is try uninstalling the keyboard completely from "Device Manager". If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance. So right now I'm fiddling with my k380 as it isnt responding at all to any inputs or lighting up at all. If you still have questions browse the topics on the left. I tried going back to an earlier version of Windows, but it didn't solve the problem.
Complete the process and also do the "Bluetooth" driver.
I hit a key to wake it up, and the 1, 2, or 3, blinks for a long time and never connects no matter what keys I hit.
but nothing happens when I use the keyboard. I also uninstalled and reinstalled the Logitech Options software, hoping that would reset things, with no luck. No … My desktop computer is on the slow ring for Windows updates, but my personal laptop is, too. Be sure to check out the Discord server, too! If there is an issue with the USB port then this receiver will no longer function properly and, as a result, your Logitech keyboard will not be working. such appaling customer service on this issue. Cookies help us deliver our Services. Welcome to Logitech Support.
The solution I ended up with was to buy a third-party USB Bluetooth dongle and disable the Dell Bluetooth.
The Logitech Keyboard K380 includes OS-adaptive key that have different functions, depending on the operating system of the device you’re typing on. Check our Logitech Warranty here. Double-click the keyboard device and then click the "Driver" tab. Doing so, will re-install the driver fresh and then proceed of re-pairing. After upgrading to 2019-05 cumulative update (KB4494441) my windows notebook (Thinkpad A485) is unable to connect to the Logitech keyboard. A bad driver can also cause problems with your Logitech wireless keyboard. Anyone have any ideas?
No response, none of the buttons or even side light are lighting up.
However, the keyboard connects for such a brief period of time that the Bluetooth drivers never appear in Device Manager at all. Remember to press enter after keying in the code. Press question mark to learn the rest of the keyboard shortcuts. That keyboard works fine with my personal laptop, too. Bluetooth & other devices the Keyboard k380 is paired. and click ?Like?, so this information can benefit other community members. http://support.logitech.com/en_us/product/multi-device-keyboard-k380/faq#link_Connect-your-Logitech-Bluetooth-device. This worked for me, hope it works for everyone.
If this didn't work, please return the product back at the store and have it replaced for a new unit. However, the K480 keyboard will pair with an Android device if the pairing code does not contain a "1" or a "2". I use the second one with my tablet computer. It was showing as paired on my alienware PC but after removing it, it's not showing up at all.
Since you've mentioned that you have tried mostly everything, what we can suggest you to do is to completely refresh the pairing/connection of the keyboard to your laptop. I had the same problem, the following worked for me, (If you are not able to find it, tap the three dot button on the top right corner, and tap "Show system"), (Note: doing step 4 will reset your bluetooth settings and remove any previously paired/saved bluetooth devices so you will have to re-pair them). Bluetooth & other devices the Keyboard k380 is paired. Motorola Android phone says "Couldn't pair with Keyboard K380 because of an incorrect PIN or passkey".
It will pair and connect momentarily, but then it drops the connection and the K380 completely disappears from my list of devices -- in Setttings and in Device Manager. You have users reporting this for 6 months now, how about it, Logitech? I have same but , after 4h of angry, I SOLVED IT. Been looking around Google to no avail, New comments cannot be posted and votes cannot be cast, More posts from the techsupport community, Stumped on a Tech problem? After upgrading to 2019-05 cumulative update (KB4494441) my windows notebook (Thinkpad A485) is unable to connect to the Logitech keyboard. Any other suggestions? This button is on the left side of the screen. I have to turn the keyboard off and on again, and then it reconnects. Everything works as expected now. You can fix this by reinstalling the driver.
How do I reset my Logitech wireless keyboard?
While the keyboard is paired, go to "Device Manager" and under the keyboard, locate the Logitech device then do a "Right Click" then select uninstall.
It was showing as paired on my alienware PC but after removing it, it's not showing up at all. Good luck. Doing so, will re-install the driver fresh and then proceed of re-pairing.
We thank you for providing the steps you've tried to fix the issue. Click on “Device Manager”. I found if I pressed the backspace key around 800 times then typed the pin, then pressed enter, it worked. The pairing will be unsuccesful if the pairing code contains the digits "1" or "2". Logitech you **** a little. We were/are having the same issue connecting a Logitech K380 keyboard to two Samsung phones running Android. Recently, my desktop computer stopped supporting the connection.
So right now I'm fiddling with my k380 as it isnt responding at all to any inputs or lighting up at all. 1. Right-click on the list for your Logitech Wireless Keyboard. I am unable to pair my keyboard on Android. 3.
Is my keyboard dead? However, this trick did NOT work on the Samsung Galaxy J7 Prime. At least once a day my K380 (updated to the latest firmware) won't reconnect to my computer (Win10 or Android) after the device sleeps and wakes back up.
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